FAQ
What people ask before handing over their logistics
Can't find your answer? Talk to our team or email us.
Is there a minimum volume?
You can start with small inbound volumes. Tell us your product type and monthly order volume, and we'll suggest the right center and way of working.
How does receiving work?
Email us your inbound schedule at least 2 days before delivery (D-2). Inbound booking on the portal is coming soon. Parcel, freight and direct delivery all work. When goods arrive, the center checks quantities and barcodes, puts them away by location and registers them in the WMS, and you see the result on the portal.
How are storage fees calculated?
Storage is charged per pallet (PLT) per day, and carton storage is converted to pallets. Enter your storage and monthly orders on our estimate page to see the estimated monthly cost right away.
What is the order cut-off time?
Orders received before cut-off ship the same day. Cut-off times are set per client, based on your sales channels and volume.
Do you offer combined packing?
Yes, both combined and single packing. Every pack-out is recorded on video, so when a customer asks, we find the clip by tracking number and send it to you.
How are returns handled?
Returns are inspected within 7 days of arrival for box damage and item count. Good items go straight back into stock, defective items are held in a separate location, and we send you the tracking number, product, quantity and defect notes.
When is invoicing?
Each month we send the final invoice on the portal and by email. You can check storage, handling and parcel fees item by item and download it as Excel.
How do I use the portal?
Your portal account is issued with your first inbound delivery. On the portal you check inbound, outbound and inventory reports, invoices and notices. Add it to your phone's home screen to get alerts for new invoices and notices.
How do you connect to my online stores?
We connect with order management (OMS) programs such as Sabangnet and EZadmin to collect orders automatically. You can also upload order files in your store's own format.
Can you handle chilled and frozen products?
Yes. We store and ship them from the cold (chilled and frozen) area of our Icheon Center. Tell us the storage temperature and product details, and we'll advise you after a consultation.
Can you deliver to retailer DCs such as Coupang, or ship B2B?
Yes. We work to each retailer's delivery schedule and labeling and packing specs, and ship wholesale and store orders by pallet or carton with a delivery note. Send us the order about a week before delivery so we can plan the schedule, staff and equipment.
How long is the contract?
The standard contract runs for one year and renews automatically. Detailed terms are agreed after we review your products and shipping needs, so please talk to our team.